Miguel A. Chavez#

📞 850.496.1538
✉️ Miguel@MiguelChavezWeb.com

Executive Profile#

Empathetic and data-driven technology leader with over 8 years of experience driving transformative initiatives in globally scaled platforms, high-scale SaaS solutions, and customer-centric innovations. Known for leading Agile transformations, modernizing architectures, and fostering high-performing, inclusive teams. Proven ability to align technical strategies with business objectives, delivering scalable, secure, and impactful solutions. Recognized by executive leadership as a candidate for VP-level responsibilities, based on leadership impact and strategic vision.

Core Competencies#

  • Agile Leadership & Organizational Transformation
  • Global Platform Scalability & Multi-Tenant SaaS
  • Cross-Functional Collaboration & Stakeholder Alignment
  • Cloud Infrastructure (Azure), Microservices & Serverless Architecture
  • Mergers, Acquisitions, and Technology Integration
  • Mentorship, Team Building, & Knowledge Sharing
  • AI/ML Integration & Innovative Solutions
  • Incident Management, CI/CD Pipelines & DevOps Practices

Professional Experience#

Director of Software Engineering & SRE#

Penn Foster Group, Remote
January 2023 – Present

  • Led platform modernization for B2B and customer-facing learning tools, supporting hundreds of thousands of users daily. Delivered a 15% improvement in customer satisfaction and usability metrics.
  • Spearheaded a large-scale replatforming initiative, reducing technical debt by 30%, enabling advanced AI grading, and improving agility for market expansion.
  • Partnered with cross-functional teams (Product, Marketing, Design, TechOps) to ensure alignment, fostering trust and collaboration across pods.
  • Implemented Agile practices across multiple teams, enhancing release cycles and software operations while promoting a culture of continuous improvement.
  • Integrated disparate systems from acquisitions into a unified platform, enabling seamless scalability and operational efficiency.
  • Developed strategic reports and technical analyses for the CTO, used in global town halls and board presentations to drive business-critical decisions.
  • Reported directly to the CTO, regularly engaging with C-suite executives to align technical strategies with organizational objectives.
  • Championed ’level-up’ meetings, boosting team morale, knowledge-sharing, and innovation.

Software Engineer Manager#

accesso, Remote
November 2020 – December 2022

  • Managed cloud-hosted microservices, ensuring seamless operations for clients across shared and dedicated environments.
  • Built and optimized CI/CD pipelines, reducing deployment times and improving system reliability.
  • Directed platform enhancements for a globally scaled SaaS product with multi-tenant architecture, delivering reliability and operational excellence.
  • Played a key role in validating technical aspects during an acquisition, ensuring alignment with business goals.

Head of Software Engineering#

MAC-AMC Technology LLC, Remote
June 2019 – December 2020

  • Developed scalable, custom software applications tailored to unique client workflows.
  • Introduced governance frameworks, improving accountability and operational transparency.
  • Delivered process improvements that increased team efficiency by 25%, minimizing manual intervention.

Key Achievements#

  • Agile Leadership: Led Agile transformations at Disney and Penn Foster, implementing CI/CD strategies and aligning teams across large-scale organizations.
  • Strategic Reporting: Prepared reports and analyses for global town halls and board meetings, shaping high-level decision-making.
  • Global Scale: Managed multi-tenant SaaS platforms at Accesso, supporting diverse client needs with scalable microservices.
  • Innovation & Modernization: Spearheaded the replatforming at Penn Foster, enabling AI-driven grading, rapid pricing changes, and market agility.
  • Mentorship & Engagement: Re-engaged disengaged engineers and fostered continuous learning through ’level-up’ meetings, boosting team morale and productivity.
  • M&A Expertise: Conducted technical due diligence and integrated acquired systems at Accesso and Penn Foster.

Certifications#

  • Microsoft Certified: Azure Fundamentals (Issued January 2025)
  • Business Strategy, Problem Solving, Adaptability & Resilience (McKinsey & Company, 2024)

Education#

Bachelor of Science in Computer Engineering
University of Central Florida